Early Gift Sale App and Black Friday Sale App (coming soon!) were created for a smooth customer experience for both you and your clients.
Below are some common questions and answers regarding the Apps.
Why should I use the Early Gift Sale App and Black Friday Sale App?
The sales Apps are a great opportunity for you to remind your clients to gift photos for their friends and family, and help you have a profitable holiday season. Learn more.
What happens if my client has multiple galleries and I assign a sale to both galleries?
Your client will be able to use the discount for both galleries, but they will only receive one set of emails. Learn more.
What happens if I add the sale to a gallery that already has a sale running?
The client will be able to see both sales simultaneously in their gallery, and receive relevant emails from both sales. If the sales are % OFF discounts, then by default the client will only receive the larger of the two discounts per each order, unless you enable discount stacking (or otherwise are offering two discounts for two different product types). The Rolling Publish App discount is also stackable, so we suggest offering a smaller Black Friday discount in that instance instead.
Do I have to re-publish any expired/offline galleries?
No, the sales apps will bring the gallery back online for the duration of the sale. Learn more.
How do I select specific products to include in the sale?
If you have any custom products, product packages, digital products, or products created by other sales apps, by default they will not be included in the discount. If you do want to offer them at the discounted rate, you can easily enable them by editing the discount in the App. Learn more.
If I change the Language, is there anything else I should do?
You will want to also update the Discount description.
If I need to make changes to a Campaign that was already assigned to my galleries, how can I edit it?
We suggest duplicating the app, deleting any sent emails, and assigning the duplicated app. Learn more.
If a client purchases something from the sale, will they still receive emails?
Yes, the client will still receive emails, if they'd like to use the discount again.
When does the Black Friday sale end?
It will end at 11:59 pm in your timezone.
Please Note: The Early Gift Sale App ends depending on your App settings.
Where are the Pre-Holiday, Album, Cards, and Ornaments apps?
In past years, we had other apps available to highlight particular products. These apps are no longer available this year. We recommend using the Easy Gift Sale and Black Friday Sale Apps instead.
If you were using the other apps, they will continue to work and can still be edited and duplicated.
To create a new sale focused on specific products, you can customize the Easy Gift Sale and Black Friday Sale Apps or create a General Coupon App.