Downgrade from Advanced Plan to Professional Plan
When you downgrade from the Advanced plan to a Professional plan, your new plan will start once the current plan ends.
You will also lose the following benefits:
Storage. Your storage will be downgraded and limited to 100GB only. That means that any galleries above that limit will be permanently deleted 1 week after the plan changes (oldest galleries first).
AI Photo Search for Clients. The AI Photo Search will be turned off in Client Galleries.
Extra Brands. Downgrading will leave one brand only and remove any extra brands.
Commission. Store sales commission will change from 6% to 8% for users who use 'Pic-Time collections'.
Downgrade from Professional Plan to Beginner Plan
When you downgrade from the Professional Plan to a Beginner Plan, your new plan will start once the current plan ends.
You will also lose the following benefits:
Storage. Your storage will be downgraded and limited to 20GB only. That means that any galleries above that limit will be permanently deleted 1 week after the plan changes (oldest galleries first).
Slideshows. Slideshows can still be created, edited, and visible to the photographer, but will not be visible to gallery visitors.
Blogs. Blogs will become unpublished. However, you can purchase a Blog Retention Add-on to keep your Blogs online.
AI Photo Search. The photographer AI Photo Search is no longer available.
Free Year of Honeybook. If you had signed up for our 1 Free Year Honeybook subscription, your Honeybook subscription will also be downgraded.
Custom Products. Any custom products in your Store Pricing will be turned off.
Professional Workflows. Client Selections, Album Proofing, and the ability to transfer photos through the Workflow tab are no longer available.
Album Proofing. You will not be able to access or send any album proofs to clients.
Gallery Templates. Gallery Templates cannot be used for new galleries, created, or edited.
Shipping Rerouting. Products can not be shipped to the photographer first.
Connect your Domain. You will not be able to use your custom domain. Any links or referrals connected to that domain will no longer be live. You will need to re-invite clients to their gallery or direct them to your Portfolio Page to access the new link.
Video & GIF Integration. New videos cannot be added to galleries, and GIF upload is no longer available.
Pre-Registration. The Pre-registration/request access feature and Gallery Visitor Boost App is not available.
Client Selection Workflow. Client Selections cannot be sent.
External Testimonial Integration. You can’t link client testimonials to a 3rd party.
AI Watermark Protector. The watermark cannot be enhanced with a watermark protector.
Brandless (Remove “Powered by Pic-Time”). Galleries must include Pic-Time Branding.
Custom Fonts. Custom fonts cannot be added to Blogs or Slideshows.
Self-Fulfillment for Store Products. Your store products must be fulfilled by one of the professional labs partnered with Pic-Time. Any self fulfilled products will become unavailable and will need to be switched to Lab-Fulfillment.
Personalized Catalogs. Your store products cannot be turned off/removed from the store.
Multiple Currencies. You can only sell in USD.
Commission-Free Sales Option. Photographer-collected payments still have a Pic-Time commission.
Lightroom Plug-In Limitations. See our pricing page for specific limitations.
Art Gallery. Art Galleries cannot be integrated on an external website.
Downgrade from Beginner Plan to Free Plan
When you downgrade from the Beginner Plan to a Free Plan, your new plan will start once the current plan ends.
You will also lose the following benefits:
If your account is less than 6 months old:
Storage. Your storage will be downgraded and limited to 10GB only. That means that any galleries above that limit will be permanently deleted 1 week after the plan changes (oldest galleries first).
Logos and Watermarks. Watermarks and logos are removed and cannot be enabled.
Support. Your clients will not receive our Livechat support.
If your account is 6 months or older:
Storage. Your storage will be downgraded and limited to 3GB only. That means that any galleries above that limit will be permanently deleted 1 week after the plan changes (oldest galleries first). Learn more about the 3GB limitation here.
How do I downgrade my plan?
1. Click on the Settings tab from your Main Dashboard.
2. In the Plans & Billing tab, click Cancel to downgrade your plan.
3. Then confirm or cancel the change. You will still have the remaining days left on your current subscription before your account is reverted to a Free Plan. Please note the limitations of canceling your subscription and downgrading to a Free Plan.
