After your account has reached 6 months of use and is downgraded to a Free Plan, the storage is updated from the introductory 10GB of storage to 3GB.

This means that any galleries above that limit will be permanently deleted 1 week after the plan changes (oldest galleries first).

The 6 months includes your 30 day free trial, and is not dependent on whether you upgrade or not. (You still receive all the benefits of the Advanced Plan on your 30 day free trial.)

For example, if you upgrade to a Paid Plan within 1 month of your account creation during the free trial, and then downgrade to a Free Plan 1 month later, you'll have 4 months of 10GB Storage remaining.

However, if you upgrade to a Paid Plan within 1 month of your account creation, but then downgrade to a Free Plan a year later, your storage will be reduced to 3GB immediately.

Learn more here.

You can contact our team at [email protected] for your sign-up date.

Your galleries will begin being purged from your account starting with the oldest created until we reach the 3GB storage limit.

No. If the gallery has been purged for over 1 week, the high res photos cannot be restored. However, if it's been less than 1 week. Please reach out to our Livechat asap and we will see what we can do!

Learn more here.

Yes! You will receive email notifications letting you know that you are getting close to being over the limit on time and storage, as well as directions on how to upgrade.

No, the six months is based on the account creation date, so your Free Plan would only include 3GB.