When downloading and installing the Pic-time Uploader App the photographer’s computer system may not recognize the connection from the app. A prompt from their computer may notify them to adjust their antivirus or firewall settings.

You can either disable the anti-virus connection or adjust our anti-virus connection to allow Pic-Time to access your computer. The location of settings varies dependent on each anti-virus system. See common Anti-virus fixes here.

1. Apple Icon in the upper left corner, then System Preferences.

2. Go to Security & Privacy.

3. Click the Lock Icon in the bottom left corner and enter your credentials to be able to make changes.

4. Turn off the firewall or click on Firewall Options and add the Pic-Time Uploader to allow the connection.

1. Access your computer settings via the Start button and click on Update & Security.

2. Click on Windows & Security.

3. Click Firewall & Network Protection.

4. Select your active network and turn off the firewall or allow the Pic-time app through the firewall.