Your photos are stored on a secure Microsoft based cloud storage. Within the first year that the photos are uploaded, they’re available immediately upon download. After the first year, the photos are moved to a secure, long-term Microsoft storage. These photos are archived and have delayed accessibility, therefore when you or your client tries to download photos that were uploaded more than a year ago, it will take 4-15 hours to package (de-archive) the photos for download. For photographers on a paid plan, this process will take around 4 hours when requesting the download from the Workflow > Send/Download Photos section of the gallery.
Please Note: The download feature within the Workflow tab is not available for photographers on the free plan. Free plan users will need to request the download via the gallery preview.
You or your client (whoever initiated the download) will be notified via email once the photos are ready to be downloaded. This includes Art Gallery images as well.
Please Note: When the photos are being de-archived, you will see the upload status bar appear in your account, showing photos uploading from the Archive. Do not cancel this upload as it will also cancel the de-archive process. Photos will remain de-archived for 12 months until they are archived again.
Client Download Process
When the client downloads their photos, they can click Prepare & Notify Me when their photos are packaged and ready to be downloaded.
Photographer Download Process
Download photos from the gallery Workflow tab in the Send/Download Photos section.
When downloading photos, you can click Prepare & Notify Me. You will receive an email once your photos are ready for download.
