If support asks you to get a HAR file, follow the instructions below:
On Chrome or Chromium-based browsers:
1. Right-click anywhere on the page then click Inspect.
2. Navigate to the Network tab.
3. Make sure that the network traffic is recording and then clear the existing info on the Network tab.
4. Refresh the page (unless we instructed you to not refresh the page) where you’re having the issue and then repeat the action where you saw the issue. Wait for a few seconds, then click the "Export HAR" button. It appears as a downward facing arrow.
5. Save the HAR file somewhere on your computer that's easy to find. We suggest Desktop or Downloads. Then follow the steps here to also get the Console Logs.
On Safari:
Make sure that the Developer mode is turned on:
1. Go to Safari > Preferences
2. Go to Advanced and make sure the "Show Develop menu in menu bar" box is checked.
3. On Pic-Time, Go to Develop menu > Show Web Inspector
4. Go the Network tab in the web inspector, remove all the current information, refresh the page, reproduce the issue and then click Export.
5. Save the HAR file somewhere on your computer that's easy to find. We suggest Desktop or Downloads. Then follow the steps here to also get the Console Logs.
Get Console Logs
Along with the HAR file, you will also need to send the support teammate the Console Logs from your browser.
6. In the web inspector, go to the Console tab, then right-click on any of the lines in the Console tab and click Save as..
7. Save the file where you saved the HAR file. Then send the Console file, and your HAR file to the support teammate or in your support conversation/email.