If support asks you to get a HAR file, follow the instructions below:
On Chrome or Chromium-based browsers:
1. Right-click anywhere on the page then click Inspect.
2. Navigate to the Network tab.
3. Make sure that the network traffic is recording and then clear the existing info on the Network tab.
4. Refresh the page (unless we instructed you to not refresh the page) where you’re having the issue and then repeat the action where you saw the issue. Wait for a few seconds, then click the "Export HAR" button. It appears as a downward facing arrow.
5. Save the HAR file somewhere on your computer that's easy to find. We suggest Desktop or Downloads. Then follow the steps here to also get the Console Logs.
On Safari:
Make sure that the Developer mode is turned on:
1. Go to Safari > Preferences
2. Go to Advanced and make sure the "Show Develop menu in menu bar" box is checked.
3. On Pic-Time, Go to Develop menu > Show Web Inspector
4. Go the Network tab in the web inspector, remove all the current information, refresh the page, reproduce the issue and then click Export.
5. Save the HAR file somewhere on your computer that's easy to find. We suggest Desktop or Downloads. Then follow the steps here to also get the Console Logs.
On Firefox:
1. Begin by opening Firefox's Network Monitor. Right-click anywhere on the page and select “Inspect” in the menu.
2. The Developer Network Tools will open as a docked panel at the side or bottom of Firefox. Click on the Network tab. The recording will autostart once you start performing actions in the browser.
3. Refresh the web page you are on. The goal is to reproduce the problem you've been experiencing while Firefox is recording activity. Then reproduce the issue.
4. Once you have reproduced the issue and you see that all of the actions have been generated in the Developer Network Panel (should just take a few seconds), right-click anywhere under the File column and click on Save all as Har > Save the file somewhere on your computer that's easy to find.
On Microsoft Edge:
1. Start by opening Microsoft Edge and 2. Right-click anywhere on the page and select Inspect” in the menu.
2. Click on the Network tab. Select the concentric circle icon (Or use the keyboard shortcut CTRL+ E) to start recording the session. This will turn the button red and replace the filled inner circle with a filled square. Make sure Preserve Log is checked.
3. Select the same filled square button to stop recording the session. Then reproduce the issue.
4. Once you have reproduced the issue and you see that all of the actions have been generated in the Network panel, select the Export HAR... button to export the recorded session to a HAR file. The button looks like an arrow pointing downwards to a horizontal line.
Get Console Logs
Along with the HAR file, you will also need to send the support teammate the Console Logs from your browser.
In the web inspector of whatever browser you're on, go to the Console tab, then right-click on any of the lines in the Console tab and click Save as..
Save the file where you saved the HAR file. Then send the Console file, and your HAR file to the support teammate or in your support conversation/email.