When downloading and installing the Pic-time Uploader App, your computer system may not recognize the connection from the app.

A prompt from your computer may notify you to adjust your antivirus or firewall settings.

1. Open Webroot on your computer and select the gears icon by Identity Protection.

2. Select the Application Protection tab and click Add Application.

3. Mac: Find the Uploader app by going to your Applications folder. Search for ‘Uploader’ and select to add.

PC: Find the Uploader app by going to your C:\Program Files\pic-time folder. Search for ‘PCPClientNG.exe’ and select to add.

4. Then select Allow after adding the Uploader app.