If you’d like to extend a coupon to a user whose original coupon or app has expired, you can use the Support Your Client feature in the gallery Dashboard tab by quickly creating a new coupon code to replace the expired one.
Quick Support Your Client Setup Option
1. To quickly activate a money off discount, select the specific gallery and click Support Your Client within the gallery Dashboard tab.
2. Select Simple Discount / Compensation Coupon.
3. If you’d like to offer a monetary discount amount, enter the amount in the Discount section. Or if you’d like to offer a percentage off discount, select See full app options. We’ll go over this more in a bit. Then select the Discount Duration, enter the Discount Description, and Coupon Code, and click Create Coupon.
4. The coupon will now be active for the gallery.
Please note: No automated emails will be sent, so you will need to manually send the coupon code to the specific user. The code will be active for all user types by default. If you’re looking for a more detailed setup that allows you to edit the user types/recipients, add automated emails, and switch the discount to a percent off, refer to the steps in the following section.
Detailed Support Your Client Setup
1. If you’d like to offer a percent off discount, select See full app options.
2. Click the pencil icon next to Store Credit Distribution to choose if the discount amount is shared between recipients, or each get the full amount.
3. Then click the pencil icon next to Discount to edit the discount.
4. Select % OFF in the Discount Type dropdown menu, or any other time of discount you would like to offer. See here for the discount types you can offer. And enter the value of the discount.
5. Enter the coupon Description, and edit the Coupon code if desired.
6. Choose if you would like to offer Free shipping by checking or unchecking the box, enter a Minimum Order monetary amount if desired and check the Allow discount stacking box if you’d like to allow this discount to be stacked with other discounts on a product.
7. Checkmark the Limit to specific products box if you’d like to offer the discount on only specific products. Select the included or excluded products and click Apply.
8. Click Apply on the discount editor.
9. Click the pencil icon next to Campaign Duration to adjust the campaign duration.
10. Adjust the campaign duration and click Apply.
11. To add an email message, click the + on each email you would like to include. Add the announcement email to notify of the discount, and/or any reminder emails.
12. Check your email text and click Apply after editing each desired email.
13. Select + on one or more of the banner options to add banners to the gallery.
14. Click Apply after adding each desired banner option.
15. To choose the discount recipients, click the pencil icon next to Recipients.
16. Select the user(s) you would like to send the discount to and click Continue.
17. Edit the campaign start time by clicking the pencil icon next to Automation-App Start.
18. After you’ve finished editing the app settings, click Apply to activate the coupon and send the app-automated emails to the recipient(s). Please note, if you do not have any automated emails or banners setup, you will need to send the discount code to the recipient manually.
19. If you have any automated emails connected to the app, you can view the sent emails by going to the Automations & Discounts tab within the gallery. Hover over the app and select the three dots next to the app. Select Sent Emails from the menu.
