If you'd like, you can receive a BCC copy of emails sent to your brand email address through Campaigns and Automations. These copies do not include clickable links, but they're a great way to keep track of the emails your clients receive through a general campaign, like a holiday promotion, or automated emails sent to specific clients through the Simple Sales System.
This article explains how to enable BCC copies, when they'll be sent, and what to expect from the emails you receive.
Enable BCC Copy
1. In the automation editor, click on the Email send settings. This may be under an Emails section of the automation.
2. Checkmark to be sent a BCC of the first email from each batch, then click Apply.
Please Note: if you do not see this option in your automation, you may need to duplicate the automation first to create an updated version. Some automations do not have the BCC option.
Announcement and Reminder Emails
You will receive the BCC Announcement Email and any Reminder emails for each email section of the automation. For example, if your automation has multiple email sections, you'll receive the BCC for all sections you enable.
Please Note: The client does not receive reminder emails if they have already used the discount amount, in which case you would not receive the BCC either.
Each Email Batch
An email batch refers to the timing of emails. If an email is being sent to one recipient, or if an email is being sent to multiple recipients at once, both are considered an email batch and one BCC will be sent to you in both cases.
For example, in the Early Bird and Abandoned Cart automations where each person actions the specific time when the email is sent, then you'll receive a BCC for each person.
In other automations where the email is being sent to a group of users, such as Holiday Campaigns, Gallery Expiration, Anniversary Gift, etc., you will receive one BCC for the entire group. So if you assign a Holiday Campaign to multiple galleries at once, you'll receive one BCC.
Email Send Time
The time you receive your BCC copy and the clients receive their emails will depend on a few factors.
Email Send Settings
Within the automations's Email send settings, you can adjust the time when the emails themselves are sent, either at the earliest possible time, or at an Optimized schedule. This will not affect the campaign start, but only when the emails themselves are sent.
Campaign Start and Client Actions
Depending on the automation, the emails may be sent based on your Campaign Start Date and/or based on different actions the client takes. For example, in the Abandoned Cart automation, you can set the campaign to begin a certain number of days after the client has left products in their cart.
In addition, you and your clients may never receive particular emails. For example, in the Simple Sales System, if your client never purchases Package 2, they and you won't receive any emails regarding Package 2.
Automation Start
When you assign an automation, you may be able to choose the Automation Start. Using this, you can schedule campaigns ahead of time.
If needed, you can always check if an email has been sent to a client under the User Activity.