If you collect payments yourself via Stripe or PayPal for your Pic-Time shop orders, you are responsible for issuing any refunds to your clients.
While Pic-Time can provide support to your clients according to your Order Refund Policy, we cannot automatically process refunds for payments collected through Stripe or PayPal. All refund actions must be completed directly in your payment processor.
Please Note: Client orders canceled while on hold incur no production costs, making refunds simpler. We highly recommend setting up an order Hold Period in Settings > Store Settings to take advantage of this feature.
Issuing a refund via Stripe
To process a refund to your client using Stripe:
Log in to your Stripe Dashboard.
Find the payment you want to refund in the Payments page.
Click the overflow menu to the right of the payment, then select Refund payment.
By default, you’ll issue a full refund. For a partial refund, enter a different refund amount.
Follow the prompts, and then click Refund.
For a detailed refund and payment cancellation guide, go to the Stripe support center.
Issuing a refund via PayPal
To process a refund to your client using PayPal:
Log in to your PayPal Business account.
Go to Activity.
Select the payment you want to refund and click Issue a refund.
Enter the amount you want to refund.
Click Continue.
Review the information and click Issue Refund.
For more information on issuing a refund on PayPal, go to the PayPal support center.