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Why didn't I receive my payout yet?
Why didn't I receive my payout yet?
Lauren avatar
Written by Lauren
Updated over 7 months ago

If you have chosen Pic-Time to collect your payments, your profits will be paid to you based on certain factors. This article explains those factors so that you can receive payouts from Pic-Time.

Payment Collected by Pic-Time

When Pic-time is the entity that collects payment we take care of everything relating to sales tax and payments. The appropriate sales tax from each order is collected and filed by Pic-Time. The net positive profits (total amount paid by the client minus the production and shipping cost) from sales made in the store are deposited into the photographer’s PayPal account on the 1st and 15th of each month when all 3 parameters are met:

  • the total profit amount is over $20

  • the sale was made 7 days before the deposit date

  • your account information has your PayPal email

PayPal will issue a 1099 form for income of $600 minimum profits through PayPal. Pic-Time will not issue 1099 forms. To find your tax form, continue with Paypal here.

In this case, Pic-Time is the selling entity for the order and the order confirmation will display the Pic-Time logo. The client’s credit card statements will show Pic-Time as the processing company and all order confirmations will be sent via email from Pic-Time. After advising the photographer, our support is able to refund a sale if there is a problem with the product/delivery or it does not meet our service standards.

Sales Report

1. If you wish to locate your Sales Report to better understand the status of your orders and payouts, begin by selecting Sales & Automation from your Main Dashboard.

2. The Sales Report tab will display the Status of each order your business has received.

Waiting Status

If you see an order with the status Waiting, payment has not been paid to the photographer. An order status may say Waiting if the order does not meet payout requirements.

Paid Status

If you see an order with the status Paid, payment has been sent to the photographer.

Refunded Status

If you see an order with the status Refunded, the order has been refunded to your client.

Click here to learn how to set up payments collected by Pic-Time.

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