When you create your Pic-Time account, the emails sent from the system will appear to the client as from your Brand name, with [email protected] as the sender.
If you’d like to use your own email address, you can create one by setting up an SPF record with your domain provider.
Please Note: This requires an email from a custom domain or an email routing through a custom domain. View this article for adding a custom domain in Pic-Time.
Create a TXT Record
To begin, go to your domain provider’s Zone File Settings, DNS Manager, or similar area. Example: Squarespace
Then, you will create a TXT record containing the following SPF settings:
Alias/Host | Enter "@" (without the quotes) |
Type | Select the “TXT” option |
Points to | Enter "v=spf1 include:sendgrid.net" (without the quotes). |
NOTE: If you already have an existing SPF record (recognizable by the "v=spf1" part), first check with your domain registrar’s support team before making any changes. Do not delete any existing SPF records.
Then you can edit the existing record and add "include:sendgrid.net" to it. Refer to this article for more information.
Check your SPF Record
1. When you've added the TXT Record, you can check to make sure it's connected. Go to MXToolBox and paste your custom domain. For example, if you are adding the email address "[email protected]", paste the main custom domain, "custom.com"
2. Select SPF Record Lookup from the dropdown arrow, and then click on the dropdown to test.
3. You should receive all green checkmarks. If not, please reach out to your email provider.
4. When completed, then reach out to Pic-Time’s support team either via our live chat on the lower right-hand side of your Pic-Time account or by emailing [email protected], lettings us know that you've done these steps and would like to update your email. Please also let us know if you already have an account in Sendgrid and if you are using it with your domain.
5. You'll receive an email from Sendgrid with all the info you'll need to add to your DNS. Be sure to add it as a CNAME. Learn more here.
6. Once done, let the support team know through the ticket you already have with us about this. Then you'll receive an additional email from Sendgrid to set up the Branding Link. Learn more here.
7. After you've set up the Branding Link, let the support team know through the ticket you already have with us about this. Our team will set up the final stage of verification and then notify you when your account has been updated. This will remove the "via Pic-Time" from the emails.