Due to Brexit, orders shipped between the United Kingdom and countries within Europe may be subjected to duties and taxes. Please be aware of your print lab location when you are choosing your print lab in Pic-Time. Some print labs within Pic-Time work with a certain currency, however, they’re located in a different country. Here’s a list of labs that work with a certain currency and their location:

Loxley (EUR currency) is located in the United Kingdom

QT Albums (GBP & USD currencies) is located in Poland

Nphoto (GBP & USD currencies) is located in Poland

If you have any questions about taxes, please contact your local government agencies for more info.

If you would like to avoid additional taxes charged to your client, please choose a lab and products that are located within your region. You can set your lab under Store > Store Settings.

In your client’s gallery store, the only current shipping method available to the United Kingdom from Europe is ‘International Economy’.

Your client is responsible for paying duties and taxes on their order once the order is received.

Duties and taxes are calculated during the shipment process, and not during the ordering process in their Pic-Time gallery. Your client will be notified in their cart that their local custom duty charges may apply to their order.

When an order is shipped from an international lab, the packaging includes a commercial invoice (or Pro Forma) for duties & taxes purposes. The commercial invoice includes the print lab’s name, the price the recipient has paid, and/or the cost price of the item.

Germany’s VerpackG law requires online retailers who ship products to German consumers to be licensed. The new amendment came into effect in 2022. All labs were made aware of this and are responsible for being compliant.
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